Tenx365 FAQ — Common Questions & Support Guide

Some details on tenx365 can be updated by you directly, while others require assistance from our support team.

You can change yourself:

• Password — update anytime from your account settings
• Email address — verified via OTP from Settings
• Communication Preferences & Language

Changes that require support:

• Registered mobile number — requires ID verification and OTP confirmation to the new number
• Legal name — KYC re-submission may be required
• Date of birth — this generally cannot be changed; exceptions are handled at support's discretion

Contact Support: support@tenx365.best — change requests are typically processed within 24 hours.

If the app won't open or prompts you to update, follow the steps below:

• Step 1: Close the app completely and reopen it. Restarting your phone often resolves the issue.
• Step 2: Check your internet connection — make sure your mobile data or WiFi is working.
• Step 3: When an update notification appears, download the latest version from the official source only. Do not install APKs from third-party sources.
• Step 4: Clear app cache — go to Phone Settings > Apps > tenx365 > Clear Cache.
• Step 5: If the issue persists, try uninstalling and reinstalling the app — your login details will remain intact.

No app needed — In Chrome or Firefox on mobile Simply type tenx365.best directly — the full platform works right in your browser. If the issue persists, contact support with your phone model and OS version.

Yes — at tenx365's Live Casino, real dealers host games via live video stream directly from an actual studio. You can watch cards being dealt or the roulette wheel spinning on screen in real time. None of it is computer-generated.

How to get started:

• Log in and go to the "Live Casino" section
• Choose your game type — Baccarat, Roulette, Blackjack, or Dragon Tiger
• Check the table's minimum bet amount — usually starting from ৳100
• Click on a table to start the live stream — it may take a moment to load
• Place your chips in the designated betting area on screen before the timer runs out

A slow internet connection may affect your live stream quality — a minimum of 4G or a stable WiFi connection gives you the smoothest experience. If you're new, we recommend starting at the lowest-bet table and watching a few rounds before you play.

You can find the Responsible Gaming tools at tenx365 under the "Responsible Gaming" section in your account settings. Log in → Profile icon (top right) → Settings → Responsible Gaming.

Available tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit cap. Reductions take effect immediately.
• Loss Limit: The maximum amount you can lose within a set period — once the limit is reached, betting is stopped.
• Session Time: Decide in advance how long you want to play in a single session.
• Cooling-Off: Take a break from 24 hours up to 30 days — you won't be able to log in during this period.
• Self-Exclusion: Lock-in periods from 1 month to 5 years — cannot be unlocked before the term ends.

To learn more about these tools Responsible Gaming page View.

Tenx365 supports all major mobile banking services in Bangladesh:

• bKash — deposits & withdrawals, usually instant
• Nagad — deposits & withdrawals, usually instant
• Rocket (DBBL) — deposits & withdrawals supported

Deposit Rules:

• Minimum deposit: ৳200
• Deposits are typically processed within 1 to 5 minutes credited to your account
• All transactions must be made from a mobile banking account registered in your own name — using a third-party number may cause issues
• Always enter the correct reference number when making a deposit — failing to do so may result in a delayed or missing credit

For full details on payments Payments Page View.

With two-factor authentication (2FA) enabled, no one can access your account even if they know your password — login cannot be completed without the OTP sent to your mobile. Keeping this feature on is strongly recommended.

Steps to Enable:

• Step 1: Log in to tenx365 and click on the profile icon
• Step 2: Go to the "Security Settings" or "Security" section
• Step 3: Enable the "Two-Factor Authentication" or "2FA" option
• Step 4: An OTP code will be sent to your registered mobile number — use it to confirm
• Step 5: From now on, you'll receive a mobile OTP every time you log in

With 2FA enabled, any login attempt from a new device or unrecognized location will trigger an alert on your mobile. Never share your OTP with anyone — tenx365 support will never ask for it.